To The Editor,
I am a retired plumber having been in the Montreal construction trade for four decades. Competition is fierce in Montreal. To grow a business and maintain clientele, one has to provide certain advantages such as; answering phone calls and returning messages, showing up on time and on the agreed date, guaranteeing quality material and workmanship.
My experiences as a consumer since arriving in Dalkeith during the winter of 2011 are as follows:
Master home builder giving a starting date after his repair estimate is agreed on and after I completely gutted the kitchen plumbing, wiring, counters and wall. He never showed up or responded to repeated phone calls and messages.
Foundation repair company injecting a liquid compound to stop water infiltration through a crack every time it rained, returning one month later and stating that the product is doing its job even though water was still penetrating the wall.
Having a wheel bearing replaced by a licensed garage and one week afterwards, having it replaced the second time but being charged again because it’s not the mechanics’ fault. I was informed that I should be happy because he could have charged me more!
A belt replaced on a four-year-old gas-powered lawnmower in 2017 and replaced and charged for a second time in 2018. The problem being……the grass!
Agreeing to an estimate and discovering that the job won’t begin until it rains! Okay, I figured that one out. The men are part-time farmers or part-time door installers.
My message and advice to business owners in these parts; ” Smarten up if you want repeat customers.”
Jerry Boroff, Dalkeith
While you are here, we have a small ask.
More people are reading The Review than ever before — across our many platforms. So far, we have not put up a paywall to limit the stories you can read. We want to keep you in the news loop. But advertising revenues are increasingly going to the big two: you know who they are. If you value The Review’s independent, local community journalism, or you value the many ways we support dozens of community organizations in their endeavours, consider supporting our work. It takes time, effort and professional smarts to stay on top of community news and present well-researched, objective news articles on issues which matter to you.
If you read stories on this website, or you have come here from an Instant Article post on Facebook, think about subscribing. It would be a vote of confidence for the work that we do, and for the future well-being of your community.
Latest posts by Submitted (see all)
- Inkidoo Art For You – Ice sculpture by Susan Valyi - February 23, 2019
- St. John’s Masonic Lodge celebrates 175th Anniversary - February 21, 2019
- Photo tribute to our forest heritage - February 15, 2019