The Ontario government is establishing a task force to improve provincial oversight of the towing industry. The task force will help develop a regulatory model that will increase safety and enforcement, clarify protections for consumers, improve industry standards and consider tougher penalties for violators. The government is taking this action in response to concerns raised about incidents of criminal activity and violence in the towing industry.
“The party’s over for the bad actors who are engaged in violence and criminal activity in the towing industry. We’re going to keep working with our police partners to bring these criminals to justice,” said Premier Doug Ford. “Setting up this task force will help us bring together experts to develop ways to better protect drivers, operators and inspectors,” said the Premier.
The task force will review a number of topics related to the towing industry, which could include provincial oversight of safety, consumer protection, improved industry standards, training and background checks.
As part of the review, the task force may consider opportunities for increased protections for consumers against the first-to-scene unethical business practices, insurance savings through a crackdown on insurance fraud rings or improved consumer choice for payments and repairs. The province is also reviewing ways to improve our transportation system by clearing accidents more quickly which would minimize lane reductions and reduce congestion on our highways.
“Most tow truck operators in Ontario are responsible and play a critical role in keeping our roadways safe. However, like all people of Ontario, our government is concerned about the recent reported incidents of violence in the towing industry,” said Transportation Minister Caroline Mulroney. “We are committed to ensuring a higher standard for the tow truck industry and are looking at ways to provide greater oversight of the industry to keep our roads and highways among the safest in North America,” Mulroney said.
“When Ontarians are stranded on the side of the road, they need to know their calls will be answered by towing service providers who act safely, ethically and within the law,” said Solicitor General Sylvia Jones. “The task force will help us determine tougher standards for the industry as part of our government’s commitment to build safer communities,” Jones added.
Membership of the task force will include representatives from the Ministry of Transportation, the Ministry of the Solicitor General, the Ministry of Government and Consumer Services, the Ministry of Municipal Affairs and Housing, the Ministry of Labour, Training and Skills Development, the Ministry of Finance and the Ontario Provincial Police. Once the task force has developed proposals for discussion and comment, it will be consulting with industry, municipalities, and public safety experts.
“Since I first tabled a Private Members’ Bill over five years ago calling for better oversight on our roads, the violence and extortion within the towing industry has rapidly escalated,” said MPP Gila Martow, (PC-Thornhill). “I look forward to the seeing strengthened provincial oversight of the tow truck industry so we can keep everyone safe,” Martow said.