Hydro-Québec encourages you to be on the lookout for fake emails or text messages appearing to come from the company that are being sent to customers.
Scammers are trying to take advantage of the situation surrounding COVID-19 to send fake refund notices. Do not click on the links they contain, as they often lead to a phishing website with the same look and feel as Hydro-Québec’s or to an Interac e-transfer site. In either case, be advised that the message is fraudulent.
What to do if you receive a fraudulent message
If asked for your credit card number or other confidential information, do not supply any information. Hydro-Québec never communicates with its customers through text messages.
If you clicked on a hyperlink and provided confidential information, contact your financial institution to close your account and report the fraud to the police.
To find out how to recognize a fraudulent email or text, go to www.hydroquebec.com/fraud-prevention.html.